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IT Services

Looking after your systems, so you don???t have to.



Strategic IT Planning and Project Management

Our consultants can analyze your current IT environment and make detailed recommendations based on industry best practices. More importantly our recommendations will be aligned with your particular business goals. Our consultants have a wide range of experience working with local, national, and international clients. This gives them a vast knowledge base of real world problems faced by other companies and the solutions that have been successful.

Technical Support Services

Your business depends on a fully functioning computer network. Shing Digital Inc. can provide you with technical experts to maintain your network and support your staff. Our highly-qualified technicians will provide your business with vital layer of protection. How? We identify and prevent potential technical problems. Should a problem arise, our dedicated team of IT specialists are available 24/7 to ensure your critical IT systems are protected.

Even in non-critical situations, Shing Digital Inc.'s premier support team is prompt, reliable, and friendly. Our team of certified technicians will quickly troubleshoot the situation and implement an effective solution, keeping you informed every step of the way.

Managed Services


IT Infrastructure

IT Infrastructure consists of the equipment, systems, software, and services used in common across your organization. These critical components are vital to keep your business running smoothly.

Shing Digital Inc. has been delivering IT Infrastructure services to businesses since our conception. We've had the opportunity to work in a wide variety of environments and provided recommendations for any given situation.

Our IT infrastructure service capabilities include

  • IT Security ??? protect your business from viruses, spam malware, and hackers
  • Work Anywhere ??? help your staff to work remotely without compromising safety
  • Data Center Services ??? use secure offsite storage for your critical business data
  • Technology Partners ??? gain access to leading companies in the technological business market
  • Data Storage ??? keep your data stored securely onsite

Scheduled Onsite Services

Our Managed Service can provide you with an onsite technician on a regular basis. The technicians will provide regular support to your staff and perform routine checks on your network that the automated tools may not cover. These regular, scheduled check-ups are critical to preventing or minimizing any unwanted downtime.

Service Level Agreements

A Service Level Agreement (SLA) provides our clients with the security of knowing services are being provided proactively, and timely responses are available to resolve issues when they arise. Our SLAs are fully customized to the needs of our clients. Services can include Monitoring Services, Scheduled Onsite Services, and Help Desk services with different options of guaranteed response times.

  • Real-time Monitoring of Servers and Networks
  • Proactive Maintenance of IT infrastructure
  • Help Desk Services
  • Regularly Scheduled Onsite Visits by Technicians
  • Guaranteed Response Times When Issues Occur
  • Fixed Monthly Rates

Monitoring

Our automated monitoring tools, along with our technicians, will maintain and monitor your servers and critical elements of your servers and your infrastructure. This mix of automation and human interaction provides the optimal combination to keep your network working for you.

Work Anywhere Solutions

In today???s connected world, more and more businesses make use of branch offices and telecommuting employees to lower operating costs, create presence in local markets, or to provide flexible work hours. Additionally, the ability to work from anywhere can give your business access to the most talented resources wherever in the world they may be located.

Some of the technologies that we use to implement Work Anywhere solutions.

  • Secure Virtual Private Networks (VPN) connections
  • Fiber Optic connections
  • Distributed Server Systems
  • Remote Access
  • Video Conferencing
Because email is one of the most common tools of remote employees, Shing Digital Inc. is also expert in providing secure email access to different types of infrastructure, including Webmail, Microsoft Exchange, and Blackberry Enterprise Server.

Let us know how we can help your business!

Contact us